You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Personalized items are not returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship in the United States only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Rae Dunn items sell out fast, so delivery time may vary.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page and will be calculated by the shipping calculator at checkout. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.